MYSTERY SHOPPER


Win 2 free nights at CLH Suites with the Mystery Shopper program

What about getting free nights at Che Lagarto Hostel and at the same time help us improve the quality of our service?

At CLH Suites we focus on the excellence of the service provided, so that the experience of our guests could be as best as possible. In order to control the quality of more than 25 units throughout Latin America, we use Mystery Shoppers.
This is a tool used by all major companies to measure the quality of service or to gather specific information about products and services. The Mystery Shoppers blend in as regular customers to perform specific tasks in the establishment, and thus generate a detailed report on how the customer experience is.
Currently there are business consulting companies that specialize in providing mystery shoppers to evaluate other companies and establishments that hire this service. As usual, at CLH Suites we choose to innovate! Here, our own guests play this role, and so we can get the true vision of our clients.
As that person is planning to stay with us anyway, and will enjoy our services in a real time experience, the analysis is much more authentic.
This is also a way to bring our guests close to the company's values, allowing them to play an active role in the changes and improvements we constantly implement.
Besides that, our mystery shopper earn two free nights to stay in a dormitory at any CLH Suites!

How Does It Work?

By completing the form below, we send you an email with a list of rules that employees must follow at CLH Suites. The Mystery Shopper must naturally observe the points mentioned in such file throughout his/her stay and fill out a worksheet that should be sent back within two days after the check out. In this worksheet the Mystery Shopper must answer a few questions about Check-in, breakfast, cleaning, quality of service, among others aspects. Once we receive the file, we send you a voucher to exchange at any CLH Suites.

Win 2 free nights at CLH Suites with the Mystery Shopper program

What about getting free nights at CLH Suites and at the same time help us improve the quality of our service?

At CLH Suites we focus on the excellence of the service provided, so that the experience of our guests could be as best as possible. In order to control the quality of more than 25 units throughout Latin America, we use Mystery Shoppers.
This is a tool used by all major companies to measure the quality of service or to gather specific information about products and services. The Mystery Shoppers blend in as regular customers to perform specific tasks in the establishment, and thus generate a detailed report on how the customer experience is.
Currently there are business consulting companies that specialize in providing mystery shoppers to evaluate other companies and establishments that hire this service. As usual, at CLH Suites we choose to innovate! Here, our own guests play this role, and so we can get the true vision of our clients.
As that person is planning to stay with us anyway, and will enjoy our services in a real time experience, the analysis is much more authentic.
This is also a way to bring our guests close to the company's values, allowing them to play an active role in the changes and improvements we constantly implement.
Besides that, our mystery shopper earn two free nights to stay in a dormitory at any CLH Suites!

How Does It Work?

By completing the form below, we send you an email with a list of rules that employees must follow at CLH Suites. The Mystery Shopper must naturally observe the points mentioned in such file throughout his/her stay and fill out a worksheet that should be sent back within two days after the check out. In this worksheet the Mystery Shopper must answer a few questions about Check-in, breakfast, cleaning, quality of service, among others aspects. Once we receive the file, we send you a voucher to exchange at any CLH Suites.

If you would like to participate, please complete the form below

SEND

HIDDEN PERMANENT CUSTOMERS


Want to be part of our permanent mystery shopper staff?

How does the program work?

If you live in one of the cities that has a CLH Suites or , you can apply to join our team of permanent mysterious customers. We will contact you to offer free nights at CLH Suites in your city so you can give us your feedback on our service. In exchange for your analysis we will give you free nights at other CLH Suites suitess and some other important benefits!

Fill out the form below and someone from our team will contact you shortly: